Privacy Policy

This Privacy Policy explains how Joo Casino collects, uses, stores, and protects your personal information when you use our platform. We take data privacy seriously and comply with international data protection standards, including GDPR principles where applicable.

Last Updated: November 2024

By creating an account and using Joo Casino, you agree to the terms outlined in this Privacy Policy. If you don't agree with how we handle your data, you should not use our services.

Information We Collect

We collect several types of information to provide and improve our services:

Information You Provide Directly

Account Registration: Name, email address, date of birth, phone number, physical address, and chosen currency
Verification Documents: Government-issued ID (passport, driver's license), proof of address, payment method verification
Payment Information: Card details, e-wallet accounts, cryptocurrency wallet addresses, transaction history
Communications: Support chat logs, email correspondence, feedback submissions

Information Collected Automatically

Technical Data: IP address, device type, browser type and version, operating system, screen resolution
Usage Data: Games played, betting patterns, session duration, navigation paths through the site
Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Cookie Policy section below)

Information From Third Parties

Payment Processors: Transaction verification, fraud screening results
Identity Verification Services: Document authentication, age verification
Game Providers: Game session data, RTP statistics

How We Use Your Information

We process your personal data for the following purposes:

Service Provision

Creating and managing your account
Processing deposits and withdrawals
Providing customer support
Delivering bonuses and promotional offers
Managing VIP tier progression and rewards

Legal and Regulatory Compliance

Verifying your age and identity (KYC requirements)
Preventing fraud, money laundering, and underage gambling
Complying with licensing obligations under Curacao eGaming regulations
Responding to legal requests from authorities

Platform Improvement

Analyzing usage patterns to improve site functionality
Testing new features and game integrations
Optimizing payment processing and withdrawal speeds
Enhancing security measures

Marketing and Communications

Sending promotional emails about bonuses and new games (you can opt out)
Notifying you about account activity and transactions
Providing personalized game recommendations

Legal Basis for Processing

We process your data based on the following legal grounds:

Contractual Necessity: Processing required to provide gambling services you've requested
Legal Obligation: KYC verification, anti-money laundering checks, licensing compliance
Legitimate Interest: Fraud prevention, platform security, service improvement
Consent: Marketing communications (you can withdraw consent anytime)

Data Security Measures

We implement industry-standard security measures to protect your data:

Encryption: All data transmitted between your device and our servers uses 256-bit SSL encryption
Secure Storage: Personal and financial data is stored on encrypted servers with restricted access
Access Controls: Only authorized personnel can access player data, and all access is logged
Regular Audits: Third-party security audits to identify and fix vulnerabilities
Two-Factor Authentication: Optional 2FA for players who want extra account protection

Despite these measures, no system is 100% secure. You are responsible for keeping your login credentials confidential and notifying us immediately if you suspect unauthorized account access.

Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations:

Active Accounts: Data retained while your account is active
Closed Accounts: Data retained for 5 years after closure for legal and regulatory compliance (anti-money laundering, tax records)
Transaction Records: Retained for 7 years as required by financial regulations
Marketing Data: Deleted within 30 days of opting out

After retention periods expire, data is securely deleted or anonymized so it can no longer identify you.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days.

Correction

If your personal information is inaccurate or incomplete, you can update it through account settings or by contacting support.

Deletion

You can request deletion of your personal data. However, we may need to retain certain information for legal compliance (e.g., transaction records for tax purposes).

Restriction of Processing

You can ask us to limit how we use your data in certain circumstances, such as while we verify accuracy of disputed information.

Objection to Processing

You can object to processing based on legitimate interests. For example, you can opt out of marketing emails at any time.

Withdraw Consent

Where processing is based on consent (e.g., marketing), you can withdraw consent anytime without affecting the lawfulness of processing before withdrawal.

To exercise these rights, contact us at: [email protected]

International Data Transfers

Joo Casino operates globally, which means your data may be transferred to and stored in countries outside your residence. This includes transfers to:

Curacao (where we're licensed and headquartered)
Countries where our service providers operate (cloud hosting, payment processing)

When transferring data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legally approved transfer mechanisms.

Protection of Minors

Joo Casino does not knowingly collect or process data from individuals under 18 years old. If we discover that we've collected information from a minor, we will delete it immediately and permanently close the account.

Parents or guardians who believe their child has provided us with personal information should contact us immediately at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we'll notify you via:

Email to your registered address
Prominent notice on the website
In-account notification

Continued use of Joo Casino after changes take effect constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, contact us:

Email: [email protected]
Live Chat: Available 24/7 through the website
Postal Address: Hollycorn N.V., Heelsumstraat 51, Curacao

We aim to respond to all privacy inquiries within 7 business days. For data access or deletion requests, we'll respond within 30 days as required by data protection regulations.